Privacy policy.

Last updated: October 2025.
The Physio MVMT (ABN: 87865381374)

At The Physio MVMT, your privacy and trust are our priority. We’re committed to protecting your personal information and being transparent about how we collect, use, and store it.
This policy outlines how we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information that helps us provide you with quality physiotherapy care, both in-person and online.
This may include:

  • Your name, date of birth, address, and contact details

  • Medical history and health information relevant to your treatment

  • Payment details and billing information

  • Questionnaires or assessment results

  • Information you provide through our website, email, or social media

  • Analytics data (such as website usage, device type, and location)

We only collect information that is reasonably necessary for your care or to improve our services.

2. How We Collect Your Information

We collect information when you:

  • Book or attend an appointment (in-person or online)

  • Complete our forms, assessments, or movement questionnaires

  • Communicate with us via phone, email, or social media

  • Use our website or digital programs (including cookies and analytics tools like Google Analytics)

We may also receive information from third parties (e.g., doctors, insurers, or other health professionals) with your consent.

3. Why We Collect It

We collect and use your information to:

  • Deliver physiotherapy treatment and health programs

  • Personalise your care and track progress over time

  • Communicate updates, appointment reminders, and follow-ups

  • Process payments and manage bookings

  • Maintain clinical records as required by law

  • Improve our services, website, and digital experience

We may also use de-identified data for internal reporting or research purposes to improve our programs and outcomes.

4. How We Store and Protect Your Information

Your information is stored securely in trusted, password-protected systems such as:

  • Cliniko (practice management and clinical records)

  • Google Workspace (administration and communication)

  • Payment gateways (Stripe, etc.)

We take all reasonable steps to protect your information from misuse, loss, or unauthorised access.
Only authorised team members who require access for clinical or administrative purposes can view your information.

5. Sharing Your Information

We respect your confidentiality. We only share your information when:

  • It’s necessary for your treatment (e.g., referral to another healthcare provider)

  • Required by law (e.g., in response to a court order or public health requirement)

  • You’ve given us consent to do so

We do not sell, rent, or trade your information to third parties.

6. Access and Correction

You can request access to your personal or health information at any time.
If you believe any details are incorrect, please contact us and we’ll update them promptly.
Requests can be made by emailing nathan@thephysiomvmt.com.

7. Website & Cookies

Our website uses cookies and analytics to understand how visitors use our site and improve your experience.
Cookies don’t identify you personally; they help us see what pages are useful and where we can make improvements.
You can disable cookies in your browser settings at any time.

8. Third-Party Services

Our website and programs may contain links to third-party sites (e.g., payment processors, social media platforms).
We’re not responsible for the privacy practices of these websites, but we only work with trusted providers that maintain high privacy standards.

9. Telehealth and Online Programs

For clients using our online physiotherapy services or subscription programs:

  • Your information is collected through secure, encrypted platforms.

  • Videos, photos, or assessments you submit are stored confidentially and used solely for clinical purposes.

  • All online communications comply with the same privacy and ethical standards as in-person care.

10. How to Make a Complaint

If you have concerns about how we’ve handled your information, please contact us at nathan@thephysiomvmt.com.
We’ll review your concern promptly and aim to resolve it within 14 days.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Updates to This Policy

We may update this policy from time to time to reflect changes in our services or the law.
The most current version will always be available on our website.

Contact Us.
For any privacy-related questions, please reach out:
The Physio MVMT
Email: nathan@thephysiomvmt.com
Address: 2 Cestrum St, Arana Hills, QLD 4054.